Refund policy

We want you to love your BLING piece. If it is not right for you, you may return it within 14 days of delivery for a refund or exchange.

Eligibility

• Items must be unworn, undamaged and returned in their original BLING packaging with all tags and inserts.
• For hygiene reasons, earrings can only be returned if they are faulty.
• Personalised, engraved or made-to-order pieces are final sale unless faulty.
• Gift cards are non-refundable.

How to return

Email blingjewbling@gmail.com with your order number and the item(s) you would like to return. We will reply with return instructions. Items sent back without first contacting us will not be accepted.

Unless the item is faulty or we sent the wrong item, return shipping costs are the responsibility of the customer. We recommend using a tracked shipping service.

Refunds

Once we have received and inspected your return, we will notify you whether it has been approved. Approved refunds are issued to your original payment method within 10 business days. Your bank or card issuer may take additional time to process it.

Damaged or faulty items

Please inspect your order on arrival and contact us within 48 hours if an item is damaged, faulty or incorrect, including a photo, so we can make it right.

Exchanges

The fastest way to exchange an item is to return the original and place a new order for the item you want.